Frequently Asked Questions

Website & Downloads FAQ's

Are your graphics large enough for vehicle wraps?

Yes!  We specialize in creating the large scale digital art and graphic files needed for crisp clean vehicle wrap printing.

Other graphic download sites require extened licenses or royalties to print their graphics. Do you?

No, does not require extended licenses based on the usage of the graphics that you purchase or the number of times you print them.  You can print them as many times as you want on whatever you want.  Please see our EULA for more information.

Can I share the files that I purchase with other people?

No.  Our licensing in generous and all that we ask is that you do not share the files with others.  Piracy is not a victim-less crime. Please see our EULA for more information.

How do I know if the files I want to purchase are compatible with my design program?

In the description of each product you will find the file formats that are included.

Some common file types and compatibilities are:

  • transparent .tiff – compatible with Adobe Photoshop, Adobe Illustrator, Corel Draw, Corel Photo-Paint & Sign-Wizard. 
  • .jpg – compatible with all mainstream design programs including Adobe Photoshop, Adobe Illustrator, Corel Draw, Corel Photo-Paint, Flexi, Signlab & Sign-Wizard.  
  • layered .psd – compatible with Adobe Photohop, Adobe Illustrator & Corel Photo-Paint.
  • .eps – compatible with all mainstream design programs including Adobe Photoshop, Adobe Illustrator, Corel Draw, Corel Photo-Paint, Flexi, Signlab & Sign-Wizard.  
  • .ai – compatible with Adobe Photoshop, Adobe Illustrator, Corel Draw, Corel Photo-Paint, Flexi, Signlab & Sign-Wizard.  
I tried to create an account and I never received the confirmation email. What do I do next?
  • The confirmation email may have been routed to your spam folder.
  • Be sure that the email you used to create your account was correctly entered.

If neither of these options help please contact us for manual account activation. 

What payment methods do you accept?

We accept all major credit cards as well as PayPal.

How do I download my graphics after completing my purchase?

After you’ve completed your purchase you can navigate to “My Account” in the upper right corner of the site.  From there choose “Downloads”. All of your available downloads will appear there with a link to download.

How do I see my past orders/invoices?
  • You can see past orders made on our site by logging in and navigating to “My Account” in the top right of the page.  From there click on “My Orders”.
  • If you do not see orders that were placed a long time ago, please contact us at (316)838-2000.  
How long does delivery take?

All downloads are instantly accessible after purchase.  DVD’s or any products being shipped will go out same day if ordered before 11am CST monday through friday.  Any orders received after 11am CST will ship on the next business day.

What exactly happens after ordering?
  • Once payment is received you will immediately receive links to download any downloadable products you purchased.
  • Any items that require shipping will ship on the same day the order is received if it is received before 11am CST Monday through Friday.  Orders received after 11am CST will ship on the next business day.
How secure is shopping at Is my data protected?

Shopping at is secure.  Our site uses SSL encryption of all data being transferred.  We also use integrated and state of the art security measures to prevent data breaches. Your credit card and payment information is never stored on our site or server. 

It takes a long time to download files, what is wrong?

Your internet connection speed my be too slow. Contact your internet service provider for help.

I went through the checkout but I can't find where to download the file I purchased. Where is it?

Any unfinished downloads can be accessed through your account page under “Downloads”. You can also view view your purchase history from here.

Will I receive an invoice for my orders?

Yes, you will receive an email order confirmation.  You can also always view past orders under “My Account” and click on “Orders”

When I downloaded the images that I had designed in the Design Studio they all downloaded separately, do I have to put them together again?

Yes, the Design Studio is not for creating output ready files.  It is simply a way to quickly “mock-up” designs before purchase.  You will have to redesign the full size layout in your design software of choice before it is output ready.. 

Can I get the Design Studio on my own site for my customers to mock up their wraps?

Yes, you can brand the Design Studio to your business and have it running on your website.  For more information click here.

Media, Hardware and Printing FAQ's

Do you guys do custom printing?

Yes, contact us at (316)838-2000 for custom printing requests.

What kind of wrap vinyl do you use / recommend?

There are many new wrap vinyls available from 3M, Avery, Oracal, LG Chem, MacTac and others. All of these vinyls are very advanced compared to the ‘old’ days of premium cast. Get one with Air Egress technology and you are well on your way to success. The one to choose between these companies will depend upon your installation skill level and your personal preference.

What kind of laminate do you recommend?

Choose a laminate that is as high a quality as the base film you intend to print on. Keep cast film and cast laminate together to avoid problems later on. A cast vinyl with a calendared laminate will shrink at different rates and cause problems which will often result in a re-do.. Avoid those problems by choosing the highest quality base wrap vinyl and laminate and you’ll simply avoid most of the problems that will appear.

What kind of printer do you recommend?

Roland, Mimaki, Mutoh, HP and Fuji are the 5 main printers used in the vinyl business. They are all good and offer unique features. Some prefer a separate printer / cutter combination so they can keep the printer printing non-stop and use the cutter when they need it without interrupting the printing process. 

What kind of laminator do you recommend?

There are several different types and brands of laminators on the market.  Chose yours based on your needs. Changing between glossy and matte laminate on a single laminator can be time consuming, so many shops invest in 2 laminators using one for gloss laminate and the other for matte. 

What kind of computer do you recommend for designing?

We recommend custom built PC’s for designing for large format output.  You’ll want multiple multi-threaded, powerful CPU’s, lots of RAM and a scratch disk at the minimum.  High end graphics cards aren’t necessary. 

Do I need a separate RIP computer?

We recommend a separate “Design” and “RIP” station.  Your RIP computer does not need to be extremely powerful to process and RIP files to the printer.  

I'm using your library of bitmap fills and backgrounds in Flexi / Signlab / Corel. I designed a large wrap by masking lots of fills into shapes. Now when I try to print the file, my printer just sits there. What's wrong?

When you ‘mask’ or use a ‘clipping mask’ on a bitmap, the entire bitmap is still there, you just can’t see it because of the clipping mask. If you put a lot of those into one file, the file can quickly get to 1GB+ and beyond in size. The resulting huge print file can take a long time to RIP on a slow computer. Designing in Adobe Photoshop and then saving it as a single high-quality .jpg or flattened .tiff will reduce these file sizes tremendously making them easy to open, save and RIP.

How do I do that in Photoshop?

We offer Photoshop training for vinyl that will teach you the basics of killer design for vinyl in Photoshop.  Our training takes you through the interface and has you completing a design in Photoshop before bringing your work back to Flexi, Signlab, or directly to your RIP for output. 

I need 300dpi resolution minimum to print on my vinyl printer, because I'm printing at 720 X 720dpi. Why are your files 72dpi?

72 dpi resolution of the full-scale print image is the wrap industry standard. If your artwork is created at full scale 72dpi it will print beautifully. If your artwork has to be blown up from 72dpi, it could result in a rough and pixelated print. Aurora Graphics artwork is created at full scale. (You may have to reduce the scale in most cases.) And the 720 X 720 on the printer settings is actually lines per inch and has nothing to do with the resolution of the print file itself.

When I print gray, it turns sort of green looking. What's wrong?

Gray and Red are two of the most difficult colors to hit with most RIP’s This is the fault of the RIP and not the image itself. Contact your RIP mfg. for support. 

Most newer 7+ color printers actually enable you to use light black inks to more accurately hit gray-scale output.  

Design Software Recommendations

What vehicle templates do you recommend using?
  • We recommend using Pro Vehicle Outlines templates for production design. 
  • You can also create your own templates from photographs.  Photographic templates look good, especially for mock up and presentation, but they are not very accurate for production.
What is the best design software that you recommend?
  • For bitmap/raster image editing we highly recommend Adobe Photoshop
  • For vector image editing and cutcontour creation we recommend Corel Draw.
  • Other great design programs include Flexi, Signlab, Sign Wizard and Corel Photo-Paint.
  • Free open source design software choices include Inkscape and Gimp.  These are powerful tools but do not lend themselves well to professional production.
Can I use Adobe Photoshop Elements instead of Photoshop?

You can use Photoshop Elements but it doesn’t have most of the functionality of the full version of Photoshop. We recommend the full version.

How do I do that in Photoshop?
  • We support everything we sell, but we don’t sell Photoshop. Consult your owners manual, the on-line HELP menu, or check out our Pro Designer Photoshop Training DVDs to learn how to use it’s features.
  • Be sure and check out our tutorials and blog for awesome design, printing and installation techniques!
How do i do that in Flexi?
  • We support everything we sell, but we don’t sell Flexi. Consult your owners manual, the on-line HELP menu, or take a Flexi training class to learn how to use it’s features.
  • Be sure and check out our tutorials and blog for awesome design, printing and installation techniques!
How do I do that in Signlab?

We support everything we sell, but we don’t sell SignLab. Consult your owners manual, the on-line HELP menu, or take a SignLab training class to learn how to use it’s features.

When I try to open some of your really huge files in Photoshop it throws an error.

Photoshop 7 or older has a finite pixel limit. Phostoshop CS and newer doesn’t have that pixel limitation. Upgrade your old version of Photoshop to open larger files.  

Opening files that I downloaded from your site take forever?

Your computer may not be powerful enough to handle large file sizes.

Our machines are dual-quad core 64-bit machines specifically built for high-end graphic intensive applications such as Adobe Photoshop among others. With the right machine, working with these huge bitmap files is much easier and faster. ‘Off the shelf’ machines aren’t built for the demanding environment you and I work in. We recommend having a custom computer built.  

Will Aurora Graphics design custom art for me?

Yes, Aurora Graphics can modify existing designs or create them from the ground up to your specifications.  Please contact us by phone or email for more information.

(316) 838-2000


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